Recommended Technology

The recommendations and minimum requirements below are meant to provide general guidelines on computer setups that will best support your academic work.

Computer

Laptop or desktop
- recommended memory: 4 GB RAM or greater
- recommended processor: intel core i5-6xxx or equivalent
High-speed, reliable internet connection (you should be able to download and stream a variety of content)
Webcam
Speakers and/or headphones
Microphone

Software

Operating System
- Microsoft Windows
  - Minimum: Windows 10
  - Recommended: Windows 11
- Apple MacOSx:
  - Minimum: MacOSx 10.10
  - Recommended: Latest version
Microsoft Office Suite
Adobe Acrobat Reader
Anti-virus protection recommended

Supported Browsers (Oct. 1 2024)

Instructure products (including Canvas) support the current and previous major releases of the following browsers:

Chrome 126 | 127
Firefox 128 | 129 (Extended Releases are not supported*)
Edge 126 | 127
Respondus LockDown Browser (supporting the latest system requirements)
Safari 16 | 17 (Macintosh only)

You can verify that the browser you are currently using is up to date by using the browser checker tool on the linked page below:

What are the browser and computer requirements for Canvas?

Ways to Get Help

Basic Troubleshooting

Often, simple problems like display issues or buttons that don’t work can be addressed with the following steps:

Refresh the page to make sure the it loaded completely and correctly
Close and restart your browser
Try using a different web browser: if you were using Safari, try Chrome or Firefox

Trying these quick steps first can save you time before sending in a help request.

Report a Problem From Within Canvas

A picture of the help button in Canvas

At the bottom of the left sidebar, click Help, and choose an option. From here you can quickly contact your instructor, search the Canvas online documentation (guides) for step-by-step instructions, or report a problem.

If you have a technical problem:

Select Report a problem, and complete the form.
In the subject line, enter a short phrase to help identify your request.
In the description field, describe the problem you encountered.
Tip: Include useful details such as the page you were on, the link you clicked, and the expected and actual results of your actions. Your description could also be a series of steps someone else could follow to replicate the problem.
Select an option under “How is this affecting you?”
Click Submit ticket. Your report will be forwarded to a specialist in Learning Technologies.

Contact Technical Support

For technical issues with your LLTC user login, contact the LLTC IT Department. Our IT office is located in the Oak building and we are situated in Oak Hall Room 112. Our main phone extension is 218-335-4269. This number will ring at all four desks in our office. We can also be contacted with our email account ITG@lltc.edu.

LLTC Supported Teaching Technologies

Canvas

View latest browser requirements for Canvas

Canvas has guides to help students with all aspects of Canvas. If you're new to Canvas or just need a refresher on some topics, review the guides below:

Microsoft Office 365

MS Office 365 has the primary set of applications for written assignments and presentations commonly used at LLTC. MS Office 365 is available free to all LLTC students. If you don't have Office 365 on your computer you can download Office 365 for Education free from the Microsoft website. You will need to provide your LLTC student email address and follow the download/installation instructions.

LLTC Technology Resources for Students

We have two computer labs, several PC workstations in our Library and several in our Learning Center.

We offer some of the best technology currently available and continuously strive to improve our equipment and our network services. This enables our end users to have a reliable and effective means of learning.

Our IT office is located in the Oak building and we are situated in Oak Hall Room 112. Our main phone extension is 218-335-4269. This number will ring at all four desks in our office. We can also be contacted with our email account ITG@lltc.edu.